Saks OFF 5TH Reviews

UNFORTUNATELY, with the name “Saks Off 5th” we are influenced to think that the product quality and service is good, if not great. In some cases, the products are good while in others, the product is NOT something acceptable for Saks Fifth Avenue. To “Saks Off 5th”, by stocking terrible quality and calling it “final sale” ONLY hurts your reputation. Purchase carefully.

I had ordered shoes on Aug 30 and paid 15 dollars for two day delivery. Still waiting for the shoes! And have also left the place they were supposed to deliver too. Customer report was unable to change deliver address nor offer a refund. The worst, the worst, the worst seller I have ever dealt with
NEVER AGAIN!!

One item was missing from the order. Tried to contact customer service via the chat since I am abroad. The person I talked to told me they would look at what happened , got disconnected and never heard back. Still waiting for the refund of the item almost a month later.

I placed an order (4 items) and one of the items was not in the box. I called (oddly there are not online customer service tickets to submit) and placed a claim and was told the missing item would be shipped and if it wasn't available my money would be refunded. After several weeks the item did not arrive and I was never refunded. I had to call again and was told "the claim was denied." I explained everything again and I got the impression the customer service representative did not understand and kept repeating "the tracking shows the package arrived." This is extremely upsetting. I have shopped online for over 10 years and I've never had anything like this happen at other stores.

I ordered $80 gold earrings over a month ago, they were never included in the package. I called and complained and was told a claim had been filed and that I would get my refund soon. Fast forward to a month and half later, 5+ calls with customer service and I still don’t have my money back. I am
always told “it’s been escalated to my manager” but that hasn’t resulted in anything. Stay away and do not buy from them.

Horrible experience shopping saksoff5th. I purchased 4 items on the website but only received 3. I called customer service and they said my claim is denied. I thought this was a reputable company. DON'T SHOP HERE!

On May 2 2022 I purchased a pair of earrings from Saks Off Fifth that were clearly advertised as 14 K Yellow and White Gold.

I received them and began wearing them; however, in July I noticed that the white gold part of the earrings had actually started to "chip off"-- it was not white gold metal at all, but rather silver paint. It was chipped to such an extent that you could see the yellow metal underneath. This was not rhodium plating that had faded, it was clearly just paint. I immediately contacted Saks Off Fifth to start a refund, and included photos, but was told on two different attempts that this was impossible, because more than 30 days had passed. I explained that the "evidence" of them being fake gold did not appear until now, and that the fact that the item was fraudulent should trump their return policy--it was the wrong/defective item, not as advertised or priced--but this made no difference. Basically, I was told I should have noticed that they were fake within the 30 days. I was denied the ability to speak to a manager, firstly by telling me the manager would contact me, but no one ever did, and then outright on the second attempt. Lastly, I was blocked from leaving a negative (but professional/fair) review on the website--each time I tried to submit, it took me to an error page.

Don't buy anything from this store unless you absolutely know how it fits. Their customer service is awful - I was promised the full refund because two items of the same brand in a swim suit fit differently although it was the same size - HE lied and never gave the full refund - no CS people to get a hold of now. TIME FOR BBB

Placed an order for a purse last week, it immediately "shipped" out but really just the label had been created so I am just waiting for this item to actually arrive to the fedex center. The purchase confirmation email does not even summarize how you paid for the item, just the price total - does not list how long before the order is expected to ship. Then the next day I got an email asking to review my customer service experience with Amanda. Who? I never contacted support. Anyways a few days later I went to an actual store, found the same bag for $40 less than online... still waiting on this bag. I will most likely never order from here again.

I wish I can give this business a Zero Star. I have a Nightmare, Horrible experience with them. I bought a Handbag and arrived damaged with a minor scratch on the handle. I emidiately contacted them. Their was no way I can email them. No business email address so I called them of course and the initial first person over the phone right away offer me a 20% discount to keep the bag because I was going to ask them to send me a prepaid postage so I can return and get my money back but since they offered discount I excepted to save all the hassle of sending it back the item but oh boy who's really know I had to deal with this issue for the next 6 months with all the phone calls, also chat with them and one person was so rude. each time they promised me the same thing. 'Oh no worries mama we will refund your money you just have to wait'. I received 3 emails total each time the stated in the email Refund Issued and each email has different reference/ case number. Email has no signature sign and no reply. Now I finally give it up because I realizeed they will never give me a partial refund and now it's too late to return. I was wasted so much of my quality time that I will never get it back on top of my money. Please do yourself a favor. I'm telling you. Don't shop with these people. You may get lucky you haven't run into the same problem I do but once you do, Noone can save you.